Terms of sale

These General Conditions of Sale govern the relationship between L’Atelier du Mur (the Seller) and the Buyer in the context of the sale of Products on the site: https://atelierdumur.fr

The conditions applicable to any order are those in force at the time the order is placed. L’Atelier du Mur reserves the right to modify these conditions.

The online sales platform aims to provide products for consumers, as end users, for personal use. Professionals and people interested in reselling the products are asked to contact us by email: solene.eloy@atelierdumur.fr

Any Buyer on the https://atelierdumur.fr site is deemed to have read and accepted in full the general conditions of sale below before validating their order.

Any Buyer on the https://atelierdumur.fr site is deemed to have read and accepted in full the general conditions of sale below before validating their order.

1- Order

1.1- Products : The products sold by the site are identified by one or more photos, a descriptive text and a price including VAT in Euros.

The photographs taken for this site are intended to be as faithful as possible to the products sold, but the colors may vary from one computer to another.

If the Buyer wishes to check the precise shade of the color, he is advised to order a sample available for purchase on the site.

Atelier du Mur wallpapers are printed on demand, it should be noted that there may be slight variations in color from one order to another if they are not made at the same time.

It is up to the Customer to select on the site the products he wishes to order from the online catalog. Any order implies acceptance of the prices and description of the products available for sale.

Some wallpapers are only produced in limited quantities.

If an item interests you but is out of stock, do not hesitate to contact us.

1.2- Procedure: Each order must be subject to acceptance of the General Conditions of Sale.


The prices indicated are expressed in Euros including VAT, taking into account the VAT applicable on the day of the order.

They are guaranteed for the duration of the online publication and within the limit of possible stocks.

L’Atelier du Mur reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the order will be the only one applicable to the Buyer.

Prices shown include order processing fees but do not include shipping and delivery charges.

3-Payment Payments are made online by credit card and are completely secure .

The date of validation of the order corresponds to the date of payment by credit card online.

4. Cancellation

Any order cancellation must be made within 24 hours of receipt of payment. Beyond this period, the cancellation of the order cannot be taken into account. For urgent orders, no cancellation will be possible once payment has been received.

5-Delivery, deadline, customs duty and transfer of risk.

5 .1- Delivery and deadline: Deliveries are possible throughout Metropolitan France, the European Union, and the rest of the world with the exception of a few countries. The Buyer undertakes to communicate all the information relating to the delivery conditions (place, recipient, etc.) when placing the Order. This information binds the Buyer in the event of an error in the wording of the recipient’s contact details or other information; the Seller cannot be held responsible for any inability to deliver the Product.

All our deliveries are made by post. The delivery time in Metropolitan France is usually 3-5 working days. To this delivery time is added the manufacturing time if the product is not kept in stock; this production time varies according to the collections: “Singular Landscapes” count 2 to 3 weeks after receipt of payment.

“Les Dorés” count 4 to 5 weeks after receipt of payment.

These lead times may be longer for complex custom projects or large order quantities.

However, we can process certain urgent orders for an additional 30% of the sale price.

The tracking number will be sent to you by email after your order has been dispatched.

5.2: Import Duties, Fees and Taxes

With regard to products shipped to overseas departments and territories and countries outside the European Union, customs duties, fees or local import taxes may be required by the tax or customs services. Their payment remains in all cases the responsibility of the buyer.

5 .3- Transfer of risk: The customer must carefully check the products at the time of their delivery, so that the product damaged by the carrier, the damage and the losses are recorded upon receipt, on the discharge of the carrier. Otherwise, the customer cannot expect any compensation.

Defects or missing items that are not due to transport but to non-compliance of the order must be the subject of a complaint addressed to the Seller, within a maximum period of 10 days from receipt of the products, by registered letter with AR.

After this period, the products concerned will not be taken back or exchanged and will not give rise to the payment by the Seller of damages to the Buyer.

The Vendor’s liability is at most limited to the value of the wallpaper invoiced and cannot under any circumstances be extended to any other reimbursement (labour, supplies, damages, etc.).

Once the wallpaper has been installed, we accept no liability for defects visible before installation.

6-Withdrawal period

In accordance with the legal provisions in force, the Buyer has a period of 14 days (Article L 121-20 of the French Consumer Code) from the receipt of his order, to exercise his right of withdrawal from the Wall Workshop.

Returned items must be in new condition and in the original packaging. They must not have been used, nor have suffered any damage, however minimal, and be in a state of perfect cleanliness, to allow their subsequent marketing. Any item that does not meet these characteristics will not be refunded or exchanged.

Return costs are the responsibility of the buyer. In the event of loss or damage to the returned package, we will not be able to refund the order and the Buyer must make a complaint directly to his carrier.

The right of withdrawal does not apply to items requiring special manufacture or to personalized products, made to measure at the request of the customer.

No warranty applies and no complaint is admissible beyond the withdrawal period.


The personal data collected by our e-commerce site and by Atelier du Mur is used for the following purposes :

Order :

To prepare and deliver your order, we need to collect some personal information such as your name, mailing address, and phone number. We also share this information with various service providers who help us deliver your package to your home, such as our order preparer and the carrier. These service providers are required to protect your data and use it only for the purpose of managing your order. They are also required to delete this information from their computer systems once the order is processed. If you choose to have your order delivered outside of Europe, your data will also be shared with the logistics services of the carrier that will deliver the package to that country. Please note that the data centers used by these service providers are located in Europe.

Newsletter :

We use your email address to send you our monthly newsletter, but only if you have given us your consent. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the "unsubscribe" link at the bottom of each newsletter or on your account on our website. The effect of your unsubscription will be immediate. To send you newsletters that might interest you, we also share with our service provider a list of the products you have ordered.

Statistics :

To continuously improve our business, we use third-party software and services that help us better understand our company. For this purpose, we provide these tools with data on our customer base, your browsing history on our site, and information on the products you have ordered. Most of these tools are hosted in France or Europe, but some of them have operations in the United States. In this case, all data processed for statistical purposes outside of Europe is completely anonymized.

Advertising and Social Networks :

Like many online retailers, we track visits to our site in order to display targeted advertising to you when you browse other websites. This technique (cookies and tracking pixels) does not require the manipulation of personal data and neither our advertising agency nor the third-party sites displaying our ads have access to your personal information. If you no longer wish to see our ads, you can delete the cookies from your web browser.

7.2- Revocation/Deletion of Cookies :

How to delete cookies ?https://www.commentcamarche.net/securite/confidentialite/671-supprimer-les-cookies-dans-un-navigateur-web/

These cookies and tracking pixels help us display relevant advertising and evaluate its effectiveness on other websites and social networks. If you disable these cookies and tracking pixels, it is possible that you will receive less targeted advertising.

The customer can easily modify most of their data by logging into their customer account on our e-commerce site. In case of impossibility, they have a right of access, rectification, and opposition to the data concerning them, collected by the e-commerce site.

To exercise this right, the customer must send an email to the following address: contact@atelierdumur.fr.

By accepting the general terms and conditions of sale (GTC), the customer and all users of the e-commerce site authorize Atelier du Mur to install cookies and tracking pixels on their hard drive in order to identify them during each connection, allow them to access their account without having to re-identify themselves, and personalize the site's features according to their needs.

Atelier du Mur gives its customers and all users of the website the possibility to refuse the installation of cookies and tracking pixels by modifying the settings on their computer. However, it is important to note that this modification may alter the functionality of the website.

8- Intellectual property

8.1- Product L’Atelier du Mur is the holder of all the intellectual property rights relating to the various products sold on the site.

No right to copy or reproduce the products, designs and models, or original works of Atelier du Mur is authorized.

As such, Solène Eloy, founder of Atelier du Mur, specifies that she holds the right to protection, representation, marketing and exploitation of designs and models, within the meaning of Article L 511-1 of the Code of intellectual property.

The products, designs and models have been registered with the National Institute of Intellectual Property.

8.2- Content Information, logos, designs, brands, models, slogans, graphic charters, and in general, advertisements and their content, etc. accessible through the website are the exclusive property of Atelier du Mur. Any reproduction or use without authorization of the texts, comments and photographs used on the site https://wallpaper.atelierdumur.fr , are strictly prohibited.

9-Force Majeure

L’Atelier du Mur will not be responsible for the total or partial non-performance of its obligations, if this is caused by an event constituting force majeure, in particular in the event of disruption or total strike of postal services, means of transport and communications, fire, flood, equipment failure or failure, or by the actions of Buyer.

10-VAT and SIRET

Siret number 432 574 127 00036 subject to VAT FR36432574127.


For any questions, you can contact us at the following address: contact@atelierdumur.fr

12- Applicable law

These General Conditions of Sale and General Conditions of Use are subject to French law.